FAQs

💬 Frequently Asked Questions (FAQs)

Welcome to the Beautify Bay Help Center!
Here you’ll find answers to some of the most common questions our customers ask. If you don’t see your question here, feel free to reach out to us at beautifybay2030@gmail.com — we’re always happy to help! 🌸

🛍️ 1. What is Beautify Bay?

Beautify Bay is your one-stop online beauty store, offering a wide range of skincare, makeup, haircare, and self-care products. We curate the best beauty essentials from trusted suppliers worldwide to help you look and feel your best.

🚚 2. How long does shipping take?

Shipping times vary depending on your location:

  • USA & Canada: 7–15 business days

  • UK, Europe & Australia: 10–20 business days

  • Rest of the world: 15–25 business days

Please note: These are estimated times and may vary slightly due to customs or courier delays.

💳 3. What payment methods do you accept?

We accept major credit and debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods available at checkout.

🔁 4. What is your return and refund policy?

We want you to love your purchase!
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at beautifybay2030@gmail.com with your order details and photos.
We’ll do our best to make it right with a replacement or refund.

📦 5. How can I track my order?

Once your order ships, you’ll receive a confirmation email with a tracking number. You can use it to track your package directly on our website or the carrier’s site.

✨ 6. Can I cancel or change my order?

If you need to make changes or cancel your order, please email us within 12 hours of placing it. After processing begins, we may not be able to modify it.

💌 7. How can I contact you?

You can reach us anytime at:
📧 beautifybay2030@gmail.com
We typically respond within 24–48 hours, Monday–Friday.

🌸 8. Do you offer discounts or promotions?

Yes! We regularly offer exclusive discounts and seasonal promotions. Join our email list or follow us on social media to stay updated on the latest deals!